General Information
Q: What is Clear-Touch?
A: Clear-Touch is your one-stop shop for digital screens, cameras, speakers, consumer electronics, gaming equipment, smart home products, and all the necessary wiring and mounting solutions.
Q: Where is Clear-Touch located?
A: Our registered address is Flat 1, Woodlands, 32 Lindsay Road, Poole, Dorset, BH13 6BG, England.
Q: How can I contact Clear-Touch?
A: You can reach us via phone at 01202 285895 or email us at office@clear-touch.co.uk.
Products and Services
Q: What types of products do you sell?
A: We offer a wide range of products, including interactive screens, cameras, speakers, consumer TVs, gaming equipment, smart home devices, CCTV systems, and various cables and adapters. We also provide wiring and mounting solutions.
Q: Which brands do you carry?
A: We carry products from top brands such as Acer, Samsung, LG, Sony, Logitech, Philips Hue, Ring, and many more.
Ordering and Payment
Q: How do I place an order?
A: You can place an order through our website by selecting the products you want and proceeding to checkout.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards and PayPal.
Q: Will I receive an order confirmation?
A: Yes, you will receive an order confirmation via email once your payment has been successfully processed.
Shipping and Delivery
Q: How long does delivery take?
A: Orders are shipped within 3-5 business days after full payment confirmation.
Q: What are the shipping costs?
A:
- Orders under £50: £3.99
- Orders between £50 and £500: £7.99
- Orders over £500: Free
Q: Can I track my order?
A: Currently, we do not offer order tracking. Please contact us directly for any updates regarding your order.
Q: What should I do if there is an issue with my delivery?
A: If you encounter any issues with your delivery, please contact us within 48 hours of receiving your order at office@clear-touch.co.uk.
Returns and Refunds
Q: What is your return policy?
A: You can return products within 14 days of purchase. Please contact us at office@clear-touch.co.uk to initiate a return.
Q: How do I return an item?
A: To return an item, please contact our support team at office@clear-touch.co.uk for further instructions.
Customer Reviews
Q: How can I leave a review?
A: You can leave a review on our Google business page or on Trustpilot. We appreciate your feedback!
Q: Where can I read customer reviews?
A: Customer reviews can be found on our Google business page and on Trustpilot.
Policies and Terms
Q: Where can I find your Privacy Policy and Terms and Conditions?
A: You can find our Privacy Policy and Terms and Conditions on our website under the respective sections.
Business Identity and Transparency
Q: When was Clear-Touch established?
A: Clear-Touch was established in October 2022.
Q: Are you a registered business?
A: Yes, we are registered in England and Wales. Our company number is 14445233, and our VAT number is 442 6251 12.